BEFORE YOUR APPOINTMENT
Our Car Detailing Service Policies
Repeat customers earn discounted pricing, free upgrades and monthly specials. Enrollment is automatic after your first detail, no signup, no card to carry.
100% satisfaction guarantee
We do our best to meet or exceed your expectations. If you are not satisfied with the job we did, please notify us within 24 hours of service completion, and we will return and complete the job to your satisfaction.
Results may vary depending on the condition of the vehicle.
Getting ready for us
Before we arrive, please clear the interior of personal belongings, from under the seats, the cargo area or trunk, and any compartments you would like us to clean.
- Locked compartments, or ones with personal items, will not be emptied or cleaned.
- We do not open the spare tire compartment unless you have removed the spare, tools and other items first.
- On arrival we just need a few minutes to walk through what is covered.
Cost of service
Most vehicles pay the advertised price. Every vehicle is inspected before we start, to spot areas that may need extra work or that do not qualify for the advertised price.
There is an optional fee that varies for dog hair removal. We highly recommend it for interior details, but the choice is completely up to you.
Payment
Payment is due when service is completed. We accept:
Cancellations and rescheduling
$95 feeYou are welcome to cancel or reschedule with at least 24 hours notice. We plan our schedule ahead, and our crew depends on the steady income of a full day.
When you cancel on short notice, we still need to pay our staff fairly. We reserve your time for you alone and turn other business away, so late cancellations or late reschedules are charged a $95 missed appointment fee.
Estimated arrival time
We will give you an estimated window of arrival. Our crew will call if they are running significantly off schedule, more than a half hour early or late. We build in travel time, but we cannot control traffic, and earlier appointments may run longer, shorter, or be cancelled.
Safety precautions
To keep our crew safe and our work consistent, please do not ask our staff to:
- Use ladders, your electricity, or your car wash supplies. We bring our own carefully chosen equipment.
- Lift or move heavy items.
- Clean mold.
- Clean up human or pet waste, blood or bodily fluids, or remove pet urine.
- Restrain or move an aggressive or barking dog. If your pet is uncomfortable with strangers, please restrain them before our detailers arrive. Otherwise we may not be able to provide service, and a late cancellation fee will apply.
How we protect your vehicle
When we service your vehicle we take great precaution to conserve both its appearance and the functional operation of every feature it is equipped with. On arrival, we visually inspect your vehicle for exterior and interior damage. In many cases, existing damage is not noticeable due to the vehicle's condition before detailing, so it is your responsibility to point out items that are fragile or no longer functional.
We are not responsible for any damage that may occur as a result of our services, including but not limited to: any electrical or mechanical malfunction resulting from the use of steam, water or cleaning agents; any damage to aftermarket or OEM accessories; scratches, swirl marks, dents, stains, or tears in cloth or leather seats and carpets; cracks or creases in leather seats; or any other blemishes that may appear from the process of washing, drying, buffing, and cleaning your vehicle. Clean Green Mobile's entire liability for providing services is limited to the invoice amount for the services provided.
Questions before you book?
We are happy to walk through anything. Call or text us any day at (510) 965-8683, or request your appointment below.
